Eligibility and timing
Request cancellation by emailing info@worker-servicecore.digital. A full refund is available when cancellation arrives before work starts and at least two business days before a reserved meeting. A partial refund may apply after preparation begins, less time already worked and non-recoverable costs disclosed in the estimate.
Deposits and work underway
Where an estimate requires a deposit, it reserves audit capacity and funds initial document preparation. The unused portion is refundable according to the accepted scope. Completed review stages, delivered findings, purchased third-party records authorised by the client and work already performed are non-refundable.
Rescheduling and no-shows
One findings call may be rescheduled without charge with at least one business day’s notice. A missed call or later cancellation may be treated as used because the auditor’s time was reserved; we will still provide any completed written finding included in scope.
Process and payment method
State the engagement reference, reason and requested outcome. We acknowledge requests within two business days and normally decide them within five. Approved refunds are returned to the original payment method within 7–10 business days, subject to banking timelines.
Exceptions
South African consumer law applies and overrides any inconsistent limitation. If Worker Servicecore cancels or cannot deliver the agreed audit, fees for undelivered work are refunded in full. A disagreement with a documented finding is not by itself grounds for a refund, but an arithmetic or source-reference error will be corrected promptly without charge.